Visiting Our Website | Custom Vacations

Your online privacy is very important to us, and the following will inform you of the information that we may collect from you, and how it is used. By using our Web site, you are accepting the practices described in this policy. Custom Travel Solutions Inc. adheres to the principles of the laws for the protection of personal information as they apply in Alberta, Canada.

1. What information are you collecting?

We collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. We also collect information about the type of Internet browser you are using, operating system, as well as which of our Web pages you have accessed.

Google Analytics features that have been implemented on this site include Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting.

2. How and when do you collect this information?

We collect personal information from you when you provide it to us in our web forms. For example, if you purchase a product sold through our online store, we may collect your name, mailing address, telephone number, credit card number, and email address. If you create an account, we may collect your name, mailing address, email address, and other information that we request in the registration process.

The non-personal information that we collect from visitors includes age, gender and interests. This information is generalized based on website visitors, and cannot be attributed to one specific visitor.

If you communicate with us regarding our Web site or our services, we will collect any information that you provide to us in any such communication.

3. How is my information used?

We use personal information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Web site, fulfilling requests for information, producing and shipping the products that you providing the services you have requested from us, and providing customer support.

We use non-personal information for internal purposes, such as maintaining, evaluating, and improving our services and Web site. Third-party vendors, including Google, may show your ads on sites across the Internet. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to our website.

4. Security

The security of your personal information is important to us. When you enter sensitive information such as a credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it.

5. Do you use cookies?

Yes. A cookie is a small piece of data that is sent to your Internet browser from a Web server and stored on your computer's hard drive. Cookies are often used to provide you with a customized experience. At no time is any personal information stored within one of our cookies. Accepting cookies through your browser is a personal choice. You can still enjoy our Web site if you choose not to accept cookies.

6. Will you disclose the information you collect to outside third parties?

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

  1. Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company,
  2. Protect and defend the rights or property of our Web site and related properties
  3. Identify persons who may be violating the law, the rights of third parties, or otherwise misusing the our Web site or its related properties

7. Does this Privacy Policy apply when I access third party Web sites?

You may be able to access third-party Web sites directly from our Web site. This Privacy Policy does not apply when you access such Web sites. We cannot control how third parties may use personal information you disclose to them, so you should carefully review the privacy policy of any third-party Web site you visit before using it or disclosing your personal information to its provider.

8. What safeguards are in place?

We are obligated to protect your personal information by making reasonable security arrangements against such risks as unauthorized access, use, collection, disclosure or disposal. Security measures have been integrated into the design, implementation and day-to-day operating practices as part of our commitment to protect the personal information it holds.

9. What else should I know about my privacy when online?

Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Using the Ads Settings, you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

If you’d like to prevent your data from being collected and used by Google Analytics, visit the currently available opt-outs for the web.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Consent to this Agreement 

We will accept any of the following as your consent to our existing use and future collection, use and disclosure of your personal information for the Identified Purposes -

the notification to you of this Privacy Protection Policy, unless you advise us that you do not agree with it and that you wish to opt out of all or specified portions of it;
the provision of personal information to us either directly or through your agent or representative in connection with a request for information, Travel Services or otherwise;
your written or oral consent as obtained through an application process, contest entry form, survey or similar form of interaction with us including any previous consent that you may have given us; or
your other actions or inactions in relation to personal information as may be regarded as consent under the Laws.

In terms of the Laws there may be occasions when your consent is not required or is deemed to have been given. These occasions include, without limitation, police and other investigations, enquiries relating to dispute resolution or litigation or when the personal information is publicly available.

When you give us the personal information of other persons

When you share with us the personal information of your travel companions or other persons for whom you are requesting information or Travel Services:

  • you consent on their behalf to the collection, use and disclosure of their personal information in terms of this Personal Information Policy; and 
  • you warrant to us that you are authorised to give that consent on their behalf and indemnify and hold us harmless against any claim by such persons in which they allege that you were not so authorised.

Withdrawing your consent

You may withdraw your consent at any time upon reasonable notice to us. Withdrawal of your consent is however subject to legal or contractual restrictions. If the withdrawal of your consent would frustrate the performance of a legal obligation, your consent may not be withdrawn unless we have also agreed to it in writing. You should also note that withdrawing your consent may affect our ability to continue to provide you with Travel and other services. Should you wish to withdraw your consent, we will advise you at that time of the implications of such withdrawal.

To withdraw your consent you should contact our Privacy Officer at the contact address or telephone number listed below.

How do we protect your personal information?

Private financial and other sensitive personal information is stored by us in secure areas using physical measures such as filing cabinets that are secured after hours, alarm systems and, in the case of electronic data, in databases that are password protected. Third parties such as Suppliers to whom such information is transferred as contemplated in the above paragraph “Who will we disclose your personal information to?” are also required to protect your personal information in a manner consistent with the Laws.

Exclusion of our Liability in respect of Foreign Suppliers

Your particular travel or other arrangements may require the disclosure of your personal information to airlines, hotels and other Suppliers or third parties who are not subject to the Laws for residential, jurisdictional or other reasons. Foreign Suppliers may not be required to protect personal information in the same way or to the same extent as required by the Laws. Our liability for the failure of any such Foreign Supplier to protect your personal information is specifically excluded. If you have any concern about the disclosure of personal information to a Foreign Supplier you should advise us in writing well in advance of any travel reservation or other arrangement being made with or involving such Foreign Supplier on your behalf.

How long do we keep your personal information?

Your personal information is retained only so long as we need it to provide information, Travel Services and other services to you, and for a reasonable length of time thereafter in order to meet any Identified Purpose or other legal or business purpose.

Accessing your personal information

You have a right to access the personal information that we have in our custody or under our control. You also have the right to know the names of Suppliers or other third parties to whom personal information has been disclosed. Access may be subject to legal restrictions and in particular we may be obliged or have the right to refuse your request if:

  • the information is protected by solicitor-client or other litigation privilege or has been generated in the course of a formal dispute resolution process;
  • access would reveal confidential or proprietary commercial information;
  • access might result in a lawful refusal by another party to provide similar information to us in the future;
  • the information was collected for purposes relating to an investigation, contractual dispute or legal proceedings (actual or contemplated);
  • disclosure could reasonably be expected to threaten the life or security of another person or the individual requesting the information;
  • disclosure would reveal personal information about another person;
  • the information would reveal the identity of a person who has provided an opinion about another person and the former person has not consented to the disclosure of his or her identity;
  • the requested information is too costly to produce; or
  • disclosure is otherwise protected or prevented by law.

Applying for access

Requests for access to personal information should be made in writing at the address set out below. The request should contain sufficient information to enable us to identify you and should specify the particular information that is being sought. We will try to respond to your request as soon as possible but may require you to provide additional information as to your identity, right to receive the requested information or greater particularity as to the information sought. We may also charge you a reasonable fee for providing access to your personal information in which event we will advise you of the approximate cost and may request a deposit to cover such cost before proceeding.

Accuracy and limitations on our responsibility

From time to time we may update the personal information that we have on file for you. We rely on you however to advise us of any relevant changes to or errors in your personal information and shall have no responsibility for any personal information that is inaccurate. In addition, although we take reasonable steps to protect your personal information, we are not responsible for any improper use of your personal information that is beyond our reasonable control.

Please tell us if you have a complaint

If you have a complaint relating to this Privacy Protection Policy or any of our procedures please contact our Privacy Officer. If your complaint is justified we will take reasonable steps to resolve the issue including amending our Privacy Protection Policy or procedures. If for some reason we are unable to resolve your complaint to your satisfaction you may have the right to contact Custom Travel Solutions by telephone at (403) 272-1000 or by email at

Contacting us

For more information about our Privacy Protection Policy, to file a complaint, to make an enquiry or to opt out of all or parts of the Privacy Protection Policy, please contact us at:

Custom Travel Solutions Inc.
800, 2424 – 4th Street SW
Telephone: 403-272-1000 ext 6442

We reserve the right to amend this Privacy Protection Policy at any time. The updated Privacy Protection Policy will be posted on our website and amendments will take effect from the date of such posting.